- The product is different from what was displayed on the website.
- A defective or damaged product is received.
1. Return Request:
- Raise a return request by contacting our 24/7 customer support at +92 333 1832356 within 3 Days of receiving the product.
2. Authenticity Guarantee:
- All our products, especially those labeled ISMMART originals or ISMMART Mall, are 100% authentic from trusted brands and come with a money-back guarantee.
3. Category-Specific Policies:
- Phones and Tablets: Change of mind is not applicable for return or refund. However, damaged or defective items will be assessed for a refund
- Fashion & Footwear: Enjoy a return and refund for unworn, unwashed, and unaltered items with tags intact. Some items, like custom-made items, are non-returnable
- Beauty & Health: Change of mind is not applicable. Refunds are provided for damaged, defective, incorrect, or incomplete items.
- Appliances, Computing & Gaming, TVs, Audios & Cameras: These categories follow a no-change-of-mind policy. Refunds are processed for damaged, defective, incorrect, or incomplete items.
- Home & Living: The return policy applies to damaged, defective, incorrect, or incomplete items. Custom-made items are non-returnable.
- Sports & Travel: Returns and refunds are applicable for unworn items. Change of mind is not applicable. Refunds are provided for damaged, defective, incorrect, or incomplete items.
- Baby, Toys & Kids: Change of mind is not applicable. Refunds are provided for damaged, defective, incorrect, or incomplete items. Enjoy a return and refund for eligible items after ISMMART’s assessment
- Grocer's Shop: No return for a change of mind. Refunds are issued for expired, damaged, defective, incorrect, or incomplete items.
4. Non-Returnable Items:
- Certain items marked as non-returnable on the product page are not eligible for return. Refer to the complete list for more details.
5. Digital Goods:
- Non-returnable.
6. Process for Returns:
- Contact our 24/7 customer support for return and refund assistance. Provide complete details of the issue.Attach an unboxing video for a comprehensive understanding
7. Warranty Information:
- For device-related issues after the return policy period, check if the item is covered under the seller or brand warranty.
8. Exclusions:
- Items like vehicles (cars, bikes), installation services, charity and donations, livestock, and certain medical and industrial equipment are non-returnable.
9. How Returns Are Processed:
- Customers are welcome to return or request a refund for any item(s) purchased online within 3 days of receiving the product. This is applicable if the product is faulty or differs from the original order. Upon contacting our 24/7 customer support at +92 333 1832356, and upon validation of the issue, our Returns Team will provide a Consignment Number (CN). You can use this CN to return the product along with the original packaging (including the company’s flyer) to the nearest designated courier center.
- Contact our 24/7 customer support at +92 333 1832356.
- Provide complete details of the issue.
- Attach a comprehensive unboxing video.
- Attach a video illustrating the problem.
Note: This return policy is subject to change, and we recommend checking it regularly for updates.
