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FAQs (Frequently Asked Questions)

Whether you're a customer or a vendor, you'll find valuable information here to assist you in your journey with us. If you have a question that isn't covered, feel free to reach out to our support team for further assistance.

Customer FAQ's

How to order at ISMMART?

  • Browse our wide selection of products, add your favorites to your cart, and click 'Checkout' to start the ordering process. 
  • Fill in your shipping details, choose a convenient payment method, and review your order before confirming it. 
  • Sit back and relax as we prepare your order for swift delivery, ensuring a hassle-free shopping experience with ISMMART.

What is refund/exchange policy?

  • At ISMMART, we offer a hassle-free Refund/Exchange Policy. If you're not satisfied with your purchase, simply contact our customer support within 7 days to initiate a return or exchange.
  • Ensure your items are in their original condition with all packaging and tags intact. Our team will process your request promptly.
  • We're committed to your satisfaction, and our Refund/Exchange Policy is designed to make the process easy and convenient, ensuring a worry-free shopping experience with ISMMART.

Why require customer information?

  • Customer information, including shipping addresses and contact details, is essential to ensure the accurate and timely processing of orders. It helps us deliver your purchases to the right location and provide you with a seamless shopping experience.
  • Having access to customer information enables our dedicated support team to address any inquiries or concerns promptly. It allows us to provide you with top-notch assistance and resolve issues efficiently
  • Customer information empowers us to tailor our services to your preferences. We use this data to communicate order updates, special offers, and product recommendations that align with your interests, making your experience with ISMMART more personalized and enjoyable. Your information is always handled with the utmost care and in compliance with privacy regulations.

How shipping is calculated?

  • Shipping costs are determined based on the distance between our warehouse and your delivery address. Additionally, the weight of the items in your order plays a significant role in calculating shipping fees. Heavier packages or longer distances may result in slightly higher shipping charges.
  • We offer various shipping methods, each with its associated costs. You can choose between standard shipping, express delivery, or other options, depending on your preference and urgency. The chosen shipping method will influence the final shipping cost
  • ISMMART often runs shipping promotions, discounts, or offers for certain order values. Depending on ongoing promotions or seasonal deals, you may be eligible for reduced or even free shipping on qualifying orders, providing extra value and savings to our customers.

Which payment methods are acceptable?

  • ISMMART accepts major credit and debit cards, including Visa, MasterCard. This secure payment option allows for convenient and straightforward transactions.
  • Digital Wallets: We offer the flexibility of digital wallet payments, including options like PayPal, Apple Pay, and Google Pay. These methods are popular for their ease of use and enhanced security features.
  • In addition to cards and digital wallets, ISMMART provides the option for bank transfers and e-checks. Customers can make payments directly from their bank accounts, offering a choice for those who prefer these methods.

Vendor FAQ's

How to signup as vendor?

  • To become a vendor on ISMMART, visit our website and look for the "Vendor Sign-Up" section. Click on the registration link and provide your basic information, including your company name, contact details, and a valid email address.
  • After registering, you'll be required to complete the vendor verification process. This typically involves submitting necessary documentation such as your business license, tax identification number, and product information. Our team will review this information to ensure it aligns with our vendor criteria.
  • Once your vendor account is approved, you can start listing your products for sale on ISMMART. You'll have access to a vendor dashboard where you can manage your product listings, prices, and inventory. It's important to keep your vendor account up to date and provide excellent customer service to build a strong reputation among our customers.

How long will it takes to approve vendor?

  • The time it takes to approve a vendor often depends on how quickly and accurately the vendor submits all the necessary documentation. If all required documents are provided in a timely manner and meet the platform's criteria, the approval process can be expedited.
  • ISMMART typically has a review process in place to ensure that vendors meet the platform's standards and guidelines. This review may involve assessing the vendor's business information, product listings, and compliance with any specific vendor requirements.
  • Effective communication between the vendor and ISMMART's support team can also impact the approval timeline. Promptly addressing any questions or concerns raised during the review process can help expedite approval.
  • The time it takes to approve a vendor can also be influenced by the volume of applications ISMMART receives at a given time. During busy periods, it may take slightly longer to process and review vendor applications.
 

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